If you’ve recently purchased an upgrade for your blog, and it isn’t active yet, there are some things you can do:

WAIT A LITTLE LONGER

It can take some time in order to your payment to be confirmed at Paypal and your upgrade to be activated.

MAKE SURE YOU PURCHASED THE UPGRADE ON THE RIGHT BLOG

Do you have multiple blogs under the same account?

The upgrade must be acquired through the dashboard of the blog where you want it activated, so access the Upgrades section of all of your blog’s dashboards and make sure the

Below the domain,  you’ll see a link called Edit Contact Info. Follow that link and enter your personal details to finish the domain registration.

MAKE SURE YOUR PAYMENT WENT THROUGH

Go the Upgrades section on your blog’s dashboard and confirm if the upgrade is active. If it is, you should be able to see the Active status in front of the upgrade name.

domain-not-active

If it isn’t active there, check in your Paypal records if any error occurred for the transaction, before submitting a help request.

STILL NOT ACTIVE?

Submit a help request to our support team.